How KFC Saves over $400K a year with Shipday
-50%
Delivery support costs
$1,200
Saved daily across si locations
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Restaurant
KFC
Size
12 locations
Location
Barbados
Founded
1973
Client since
2020
Co-owner and operator
Stuart Davis
About KFC
Since 1973, KFC has been a household name in Barbados, blending the international appeal of a beloved brand with the warmth and dedication of a family-run business. Founded by Stuart Davis’s father, KFC Barbados has grown to 12 thriving locations. Over the years, the company has become a staple in the local dining scene, overcoming challenges, embracing new ideas, and staying the top international food brand on the island.
With six of its locations offering delivery, KFC Barbados is leveraging modern technology to meet growing customer expectations. In 2020, adoption of Shipday, marked a pivotal moment for the business. Recognizing the need for an efficient delivery management software, the Stuart turned to Shipday to streamline their delivery operations.
Since then, Shipday has transformed KFC Barbados's delivery operations by automating dispatch, streamlining driver management, and providing real-time tracking for both customers and staff. These features have ensured faster, more reliable deliveries, reduced errors, and improved communication across all delivery locations. By integrating seamlessly with their e-commerce platform and POS system, Shipday has eliminated manual processes, saved valuable time, and enabled data-driven decisions that support business growth in a competitive market.
How Shipday turned struggles
into growth opportunities
Challenges before Shipday
Before switching to Shipday, KFC Barbados relied on a fully manual system for handling delivery orders.
Operational challenges
Manual Delivery Management
Orders were taken over the phone, grouped by location, and assigned with pen and paper—prone to errors and delays.
Time-Consuming Processes
Tracking orders and understanding the status of deliveries required constant phone calls to restaurants, adding unnecessary complexity.
Limited Capacity
The manual system struggled to keep up with growing delivery demand, slowing operations significantly.
Customer Experience Challenges
Lack of Transparency
Customers had no visibility into their orders, leading to frequent callbacks and dissatisfaction.
Administrative Challenges
High Costs and Inefficiencies
Managing delivery operations required multiple employees per location, driving up costs and complicating workflows.
With Shipday
The switch to Shipday has revolutionized delivery operations for KFC Barbados, delivering results that stand out across the board:
50% Cost Savings and Scalability
Streamlined operations reduced delivery support costs by 50%. Consolidating roles saved $1,200 daily across six locations, while the system processed one order per minute during peak times.
Enhanced Customer Experience
Customers now enjoy real-time updates on their orders, improving transparency and reducing callbacks. The "gamified" tracking experience has increased customer satisfaction.
Driver Efficiency
Drivers benefit from less paperwork, clear directions, and streamlined workflows, enabling safer, more efficient deliveries.
Reduced Refunds and Complaints
The proof of delivery feature (photo and signature capture) drastically cut refunds and complaints, ensuring smoother transactions.
“Shipday has been a game-changer for us. It cut our delivery support costs by 50%, saved us $1,200 daily across six locations, and made our entire delivery process faster and more reliable.”
KFC Barbados
Implementation and support
Implementing Shipday was a quick and seamless process for KFC team, taking less than a week to get up and running at their first location. The software integrated effortlessly with their e-commerce platform and point-of-sale system, ensuring all systems worked together smoothly.
Stuart highlighted how the Shipday team handled special requests and reporting needs efficiently, making the transition even easier. With everything in sync, the business could rely on accurate data flow and streamlined operations, allowing them to focus on delivering great service to their customers.
Advice to other restaurants: Choose reliable partners
For restaurants looking to improve their delivery operations, Stuart emphasizes the importance of choosing partners you can count on.
“I like partners that I can rely on and pick up the phone and call. In the fast-paced world of food delivery, where speed is everything, having dynamic, flexible, and accessible partners is crucial.” Stuart added.
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