How La Familia Katonah Saves  100 Hours Per Month with Shipday

100

Hours saved monthly

53

5-star reviews in 20 weeks

0

Refunds due to order fulfillment accuracy

Restaurant

La Familia Katonah

Location

Katonah, New York

Founded

2004

Client since

2019

About La Familia Katonah

La Familia Katonah has been a cornerstone of the Katonah, New York community since opening its doors in 2004. For nearly two decades, this beloved Italian-American restaurant has built a reputation for exceptional cuisine, warm hospitality, and a welcoming atmosphere that truly lives up to its name.

Founded with a vision to bring authentic Italian culinary traditions to the table, La Familia Katonah is more than just a restaurant; it’s a gathering place where families, friends, and neighbors come together to create cherished memories over delicious meals. Every dish served reflects a commitment to quality and tradition, from hand-tossed pizzas to classic pasta recipes passed down through generations. Fresh, locally sourced ingredients and a passion for hospitality are the foundation of their success.

Under the leadership of manager Josh Fischman, La Familia Katonah continues to serve as a vibrant hub for the community, blending timeless flavors with exceptional service. Whether hosting special celebrations, casual dinners, or meals shared among friends, La Familia Katonah remains dedicated to delivering a dining experience that feels like home.

Since partnering with Shipday in 2019, La Familia Katonah has expanded its ability to serve its customers seamlessly, ensuring that the warmth and quality of its dining experience extend beyond its walls and into the homes of its loyal patrons.

How Shipday turned struggles
into growth opportunities

Challenges before Shipday

Before implementing Shipday, La familia Katonah Delivery faced several operational and administrative hurdles that made scaling their business and delivering a seamless experience difficult.

Manual dispatching workload

Dispatching 60–70 deliveries nightly was a grueling task. Josh had to memorize every detail like order types, locations, and routes, leaving no time for strategic growth.

No customer notifications

Customers were left guessing about their delivery status, resulting in confusion and dissatisfaction.

Technology challenges during the pandemic

Navigating new restaurant technology felt like uncharted territory, with no clear guidance on integration or scalability.

Poor integration options

Existing solutions failed to provide seamless integration with La Familia Katonah’s operations.

Complexity for drivers and staff

Systems that were not user-friendly created barriers, especially for staff with limited English proficiency.

With Shipday

Since implementing Shipday, La Familia Katonah has experienced significant improvements in its delivery operations and overall business performance:

Saved 60–100 hours/month

Automated dispatching eliminated manual workloads, freeing up management to focus on growth and strategy.

Higher customer satisfaction

In just 20 weeks, the restaurant earned 53 new five-star Google reviews thanks to improved delivery experiences.

Reduced chargebacks

Proof of delivery with photos and geo-location resolved disputes and prevented incorrect refunds.

Improved order accuracy

Drivers now check off every order, ensuring all deliveries are accurate and complete.

Optimized dispatching with AI

Shipday’s AI-powered system outperformed manual dispatching 80% of the time, boosting efficiency and reducing errors.

"Implementing Shipday transformed our delivery operations—saving us up to 100 hours a month, significantly improving order accuracy, and helping us earn 53 five-star Google reviews in just 20 weeks. It’s been a game-changer for both efficiency and customer satisfaction."

Josh Fischman

New York

Implementing Shipday

When La Familia Katonah began using Shipday, Josh Fischman worked closely with the Shipday team to tailor the app to meet the restaurant’s needs.

“I kind of ended up working with Adem and Moin and the dev team heavily... implementing and working through all the pain points to create what the ideal app would be for a restaurant.”

This collaborative approach ensured that Shipday addressed the unique challenges faced by the restaurant’s operations.

“I kind of ended up working with Adem and Moin and the dev team heavily... implementing and working through all the pain points to create what the ideal app would be for a restaurant.”

By customizing the platform to reflect his operational style and preferences, Shipday became an extension of his expertise, enabling smooth delivery processes even in his absence

“I kind of ended up working with Adem and Moin and the dev team heavily... implementing and working through all the pain points to create what the ideal app would be for a restaurant.”

This feature gave Josh confidence that deliveries were being completed accurately and efficiently while offering clear evidence in the event of customer inquiries.

By working closely with Shipday’s development team and leveraging the platform’s capabilities, La Familia Katonah transformed its delivery operations, creating a system that was both efficient and reliable.

What advice would you give to other pizzeria owners?

“You implemented the technology for a reason. It’s important to trust it and let it do its thing. Tech only knows what you put into it. If you’re not putting information in quickly and accurately, it’s not going to learn correctly. The goal is to make life easier – for your employees and for your customers. If it creates extra work, it’s dead on arrival.”

Shaping the future

The story of La Familia Katonah and Shipday shows how powerful partnerships can transform businesses. When the restaurant needed new delivery solutions, they didn't just adopt Shipday's platform—they helped shape it. Their hands-on experience led to game-changing features like photo proof of delivery and contactless options, making Shipday more valuable for restaurants everywhere.

This wasn't just about surviving the pandemic. It was about two teams coming together to innovate and excel. La Familia Katonah's practical insights showed how restaurants and tech companies can create something special when they truly collaborate. Their partnership set a new standard, proving that when restaurants and technology providers listen to each other, everyone wins.