How Wanisa Home Kitchen Triple Delivery Orders with Shipday

3x

Increase delivery orders

99%

Satisfaction rate

Restaurant

Wanisa Home Kitchen

Location

Brooklyn, New York

Founded

2018

Location

Brooklyn, New York

Client since

2020

Number of drivers

3

Number of employees

20

About Wanisa Home Kitchen

Wanisa Home Kitchen is a cherished Thai restaurant that has been delighting its community for nearly eight years. Founded and managed by Tan, a passionate chef inspired by his mother, the restaurant combines authentic Thai flavors with inventive modern dishes.

With a close-knit team of 20 employees, Wanisa Home Kitchen continues to serve fresh, healthy, home-style Thai food. Whether it’s lunch, dinner, or dessert, the restaurant prides itself on offering a family-inspired dining experience that combines exceptional food with outstanding service.

To manage delivery operations, Wanisa Home Kitchen relies on one dedicated driver and two backup drivers who are paid per trip.

How Shipday turned struggles into growth opportunities

Challenges before Shipday

Wanisa Home Kitchen faced significant challenges in managing its delivery operations before implementing Shipday.

Frequent Delivery Delays

Drivers arrived late for 80–90% of orders, disrupting workflows and frustrating customers.

No Tracking or Visibility

The restaurant lacked a system to monitor driver locations or delivery statuses, creating communication gaps.

Inefficiencies in Operations

Without real-time tracking, resolving delivery issues was nearly impossible, wasting valuable time.

With Shipday

Since implementing Shipday, Wanisa Home Kitchen has experienced significant improvements in its delivery operations and overall business performance:

Faster Deliveries and Order Growth

Delivery volume doubled within two months, increasing from 20 to 50–60 orders daily.

Real-Time Tracking for Transparency

Customers tracked their deliveries in real time, drastically reducing calls and improving satisfaction.

Improved Operational Control

Shipday streamlined delivery management, saving time and enabling growth-focused initiatives.

“If you want to survive in the restaurant business nowadays, you have to use technology and find the right tools. The tools you choose should help you deliver services faster and support both the in-and-out-of-premises experience.”

Tan, Wanisa Home Kitchen

Brooklyn NY

Implementing Shipday

The transition to Shipday marked a transformative step for Wanisa Home Kitchen. Tan found the implementation process to be seamless and user-friendly. She started with a free trial and quickly upgraded through multiple plans as she recognized the platform’s value in addressing her delivery challenges.

“The setup is nothing to worry about; it’s very easy. They [Shipday] did everything during the setup. I just chose the package, and we started.”

Shipday’s hands-on support team ensured that the system was tailored to meet the restaurant’s specific needs, addressing any issues promptly. Tan appreciated the flexibility and scalability of Shipday, which allowed her to adapt and grow her delivery operations with confidence.

“I moved up three plans in almost two months because it was working so well,” Tan explains.

This straightforward and efficient implementation process enabled Wanisa Home Kitchen to quickly leverage the full capabilities of Shipday, setting the stage for improved delivery management and customer satisfaction.

What advice would you share with other restaurant managers?

With Shipday, Wanisa Home Kitchen is not only meeting current demand but also confidently planning for future growth. Tan underscores the importance of embracing technology in today’s restaurant landscape:

“If you want to survive in the restaurant business nowadays, you have to use technology and find the right tools. The tools you choose should help you deliver services faster and support both the in-and-out-of-premises experience.”