How A-Team Delivery Achieved 200% Growth with Shipday

200%

Achieved Growth

60%

Reduced manual coordination

+2

Expansion to new cities

100%

Improved customer satisfaction

Company type

Local Delivery Company

Size

100 drivers

Location

New Jersey, New York, and Los Angeles

Location

Brooklyn, New York

Number of orders fulfilled

6,000 per week

Founded

2018

Client since

2022

About A-team Delivery

A-Team Delivery was founded out of necessity in 2018, on the bustling streets of Hoboken, New Jersey. Founded by Almir Rapo and Omar Zebi, two seasoned delivery drivers, the company began with a simple but powerful idea: help local restaurants deliver directly to their customers—without the steep commissions charged by third-party apps.

From this realization, A-Team Delivery was built. By partnering closely with restaurants, they created a reliable, cost-effective solution that allowed businesses to keep more of their earnings while delivering top-notch service to customers.

What started as a local operation in Hoboken quickly gained traction. Restaurants appreciated A-Team’s personalized approach, live support, and the familiarity of working with the same group of drivers over time. With their reputation for reliability and low-cost solutions, the company expanded to major markets like New York City and Los Angeles, with plans to bring their unique model to Las Vegas soon.

Today, A-Team Delivery fulfills 5,000-6,000 orders per week across its regions, powered by a dedicated team of 100 drivers. They continue to prioritize customized service and community-focused growth, offering restaurants a partner they can trust to meet their unique needs.

A-Team Delivery describes their mission as more than just delivering orders. They position themselves as partners to the restaurants they serve and the communities they support, with a focus on redefining delivery to be reliable, affordable, and empowering.

A-Team Delivery is leading the charge to help restaurants take back control of their delivery operations, one city at a time.

How Shipday turned struggles into growth opportunities

Challenges before Shipday

Before implementing Shipday, A-Team Delivery faced several operational and administrative hurdles that made scaling their business and delivering a seamless experience difficult.

Operational challenges

Lack of Real-Time Tracking

Manual systems made it difficult to track drivers, streamline operations, and avoid delays.

No Platform Integration

Managing deliveries was guesswork, leading to late deliveries and frustrated customers.

Fragmented Communication

Coordination through texts, chats, and calls caused inefficiencies, especially during busy hours.

Inefficient Customer-Driver Connections

Reliance on calls led to miscommunication, leaving customers in the dark.

Administrative challenges

Manual Workload

Hours spent on spreadsheets, cross-referencing screenshots, and calls for driver payments and coordination.

Limited Time for Growth

Inefficiencies consumed resources, leaving little focus on scaling or improving customer service.

With Shipday

Implementing Shipday transformed A-Team Delivery’s operations, addressing their key challenges and enabling them to scale their business while maintaining exceptional service.

200% Business Growth

Streamlined operations and enhanced service drove significant business growth.

60% Time Saved on Coordination

Automated workflows reduced daily logistics time to just 3-4 hours, freeing up resources for strategic initiatives.

Nationwide Expansion

Scalable tools enabled expansion from New Jersey to Los Angeles while efficiently managing 100+ drivers.

Improved Customer Experience

Live tracking updates eliminated calls, enhanced transparency, and boosted professionalism.

“Shipday made the entire setup process straightforward. We were able to train our team and integrate it into our workflow without disruption.”

Almir Rapo

Co-founder

Implementation

Implementing Shipday was a game-changer for A-Team Delivery, and the process was remarkably smooth. From onboarding to day-to-day use, Shipday’s intuitive platform and responsive support team made the transition efficient and hassle-free.

Easy onboarding

Shipday’s user-friendly interface allowed A-Team Delivery to get up and running quickly.

Almir Rapo, co-founder of A-Team Delivery, noted, “Shipday made the entire setup process straightforward. We were able to train our team and integrate it into our workflow without disruption.”

The Shipday team worked closely with A-Team Delivery to tailor the system to their specific needs. Features like driver tracking, real-time communication, and payment management were implemented effortlessly, adding immediate value to their operations.

Seamless connection with restaurant ordering systems

One of the standout benefits of Shipday was its ability to integrate directly with restaurant ordering systems. Previously, A-Team Delivery struggled with manually coordinating orders, which often led to delays or errors. With Shipday, incoming orders from restaurant systems could flow directly into their dispatch process, ensuring drivers received accurate, real-time instructions. This integration streamlined operations and eliminated the need for manual data entry.

“The connection with restaurant systems was a game-changer for us. It allowed us to process orders faster and made life so much easier for both our team and our restaurant partners.”Almir explained.

Fast adoption across the team

Both drivers and dispatchers quickly adapted to Shipday. For drivers, the mobile app simplified how they managed deliveries, sent updates, and captured proof of delivery—all in one place.

Dispatchers appreciated the ease of organizing communication and coordinating driver activity.

“Our drivers loved how simple and easy the system was,” Almir added. “They could focus on delivering orders instead of juggling calls and messages.”